News and Events
A New and Improved State Bank Mobile Banking App is Coming May 25th
State Bank is excited to announce an improved Mobile Banking App launching May 25th! Our upgraded App will provide you with the same features you love today, but in an updated, easy-to-use design. Some of the new features include:
-Improved experience and interface
-Ability to reveal a typed passcode on the screen
-Multifactor authentication that matches Online Banking for added security
-Ability to schedule fixed recurring transfers
-Customizable fields for transactions details to track spending
-Face ID biometrics added to the Android app
-Custom greeting screen with your name at login
iPhone users: Once the new app is released, the next time you launch the State Bank iPhone app, the new app will automatically replace the old version if you have automatic updates enabled. Otherwise, you will need to go to the Apple App Store to manually update the app. The first time you login to the new app you will also be presented with new Terms & Conditions to review and accept.
Android users: Android users will be required to remove the old application and download the new version from the Google Play Store once it’s available. You will be presented with new Terms & Conditions in order to use the newest Android application. Users who attempt to access the old application will receive the following message: “Our Mobile Banking solution has changed. Please check our website for more information”.
Face ID/Touch ID: If you currently use Face ID or Touch ID to login in, the first time you open the new app you will have to use your Access ID and Passcode. If you don’t know your Access ID and Passcode, we encourage you to call us to have it reset before May 25th. After your app is updated, you will be able to set up your Touch ID or Face ID again to resume using this convenient and secure way to access your mobile banking. We apologize for any inconvenience
SMS/Text users: The number you use to send and receive SMS messages will change on May 25th. You will be required to re-enroll in the service due to laws that require a manual opt-in to receive messages from a new number. Enrollment in SMS/text banking is done through your online banking account and does not require the mobile app.
Please note your Access ID and passcode will remain the same. You can contact us at your local branch if you have any questions.
New Debit Card Security Feature - We May Be Texting You To Confirm Card Activity
To protect your account, we monitor your ATM and debit card
transactions for potentially fraudulent activity which may
include a sudden change in locale (such as when a U.S.-issued
card is used unexpectedly overseas), a sudden string of costly
purchases, or any pattern associated with new fraud trends
around the world.
If we suspect fraudulent ATM or debit card use, we’ll be texting you to validate the legitimacy of your transactions. Your participation in responding to our text is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
• Our automated text from short code (37-268) will ask you to verify recent transaction activity on your card.
• You’ll be able to respond via your alphabetic keypad: Yes or No.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct mobile phone number and address at all times.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.
At State Bank, We Care About Our Customers, Our Employees, Our Businesses and Our Community.
At State Bank, our employee, customer and community welfare is important to us. As the coronavirus (COVID-19) continues to disrupt life in parts of the United States, we feel it is critical to let you know about the proactive steps State Bank is taking to keep employees/customers safe and share information with you to help protect yourself.
- Hand-sanitizer is available in lobby areas for customer and employee use. All public spaces within State Bank facilities are being cleaned regularly.
- Employees have been provided with information on how to stay healthy and how to avoid illness through proper hygiene practices. Employees are instructed to stay home when they are not feeling well.
- We have assembled a cross-functional team to meet frequently to review, monitor and adjust operations as the situation changes to ensure continuation of critical business functions.
For customers, we recommend the following:
- We encourage you to use online banking and mobile banking options for your everyday banking needs. Our trained staff is able to help you activate (or help you use) your digital banking services, by calling us at any of our branch locations.
- If you are not feeling well, we encourage you to avoid unnecessary trips to the bank. If you need assistance with a banking issue, please call us.
- Please make sure your mobile phone number, email address and mobile banking alerts are up-to-date for all of your accounts. This will also help if we have to contact you quickly about your account. Note: Additional security questions will be asked to make changes.
- As you conduct transactions at ATMs, at payment terminals (using your payment cards) or when using cash, it is recommended that you should avoid touching your face (eyes/nose/mouth) after completing a transaction and wash your hands or use hand sanitizer as you would after being in any public space. Sanitize your payment cards and mobile phone regularly.
- Beware of scams and criminals using fear/intimidation, trickery, urgency or disinformation related to the coronavirus (COVID-19) to attempt to steal your sensitive, personal or account information. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. State Bank will never request such information through email/text/outbound calls.
State Bank continues to monitor the situation using information from trusted sources including the Center for Disease Control (CDC), the World Health Organizations (WHO), banking agencies/regulators and state/local health agencies.Please call us with any banking questions or if you need assistance with specific banking activities.
State Bank of Missouri to Change Hours of Operation Beginning March 30, 2020
Good things have been happening at State Bank of Missouri and we strive to keep our customers informed of the easiest and most convenient methods to complete your banking business with us. We would like to highlight some upcoming changes to our branch location hours of operation as well as new and enhanced online and mobile services available to you.
Effective March 30, 2020, our lobby and drive up hours will change at each of the below branches:
114 S. County Road – ALMA BRANCH
Lobby Hours Drive-Up Hours
Monday - Thursday 9 am - 11:30 am 8 am – 11:30 am
12:30 pm - 3 pm 12:30 pm – 4 pm
Friday 9 am – 11:30 am 8 am – 11:30 am
12:30 pm – 6 pm 12:30 pm – 6 pm
Saturday: Closed Closed
101 NW 2nd – CONCORDIA BRANCH
Lobby Hours Drive-Up Hours
Monday – Thursday 9 am – 4 pm 8 am – 4 pm
Friday 9 am - 6pm 8 am - 6pm
Saturday 9 am - 12pm 8 am – 12 pm
1301 SW Eagles Parkway – GRAIN VALLEY BRANCH
Lobby Hours Drive-Up Hours
Monday – Thursday 9 am – 4 pm 8 am – 5 pm
Friday 9 am – 4 pm 8 am – 6 pm
Saturday 9 am – 12 pm 9 am – 12 pm
715 Main Street – GRAIN VALLEY BRANCH
Lobby Hours Drive-Up Hours
Monday - Friday 9 am – 4 pm 8 am – 5 pm
Saturday Closed Closed
State Bank of Missouri Installs New ATM at Alma Location
Customers and residents of Alma now have access to a 24 hour ATM at State Bank of MIssouri. The new ATM features cash withdrawl, deposits, and balance inquiry. State Bank of Missouri is excited to offer this convenient and easily accessible ATM for the Alma community.
State Bank of Missouri Installs New ATM's at Grain Valley Locations
State Bank of Missouri recently installed two new ATM's at its Grain Valley branch locations. The new ATM's have enlarged menu screens and easy to follow navigation to complete account withdrawals, transfers, balance inquiries or deposits. As always, all ATMs are available 24 hours a day.
Introducing State Bank PAY!
When its time to split the bill for lunch with friends, make a donation, or pay the babysitter; State Bank PAY can make it fast and easy! From your Online Banking account or Mobile App use the mobile phone number or email address of the recipient and the amount you would like to send, up to $1000 per day.
New Features Now Available in Online Banking
Are you overwhelmed by managing your expenses while trying to save money? Frustrated with the process of calculating your available funds AFTER subtracting upcoming bills? Is determining if you have money to treat you or your family to an occasional night out more of a hassle than it should be? Or confused by huge number of categories and complexity within most financial management tools that really don’t help?
We’re making all these tasks easier to do and view (with a quick glance) - all within Online Banking!
On Monday, May 13th, we introduced new My Spending tools to enhance and expand our Spendable Balance feature.
Let’s look at how the new My Spending tools can make managing money easier for you.
- Using the upgraded Spendable
Balance you can know…
- How much can I safely spend out of my primary account right now and not impact scheduled bill payments?
- Can I afford a night out?
- With automatic
categorization of each transaction and My
Spending alerts you can know…
- How much have I spent on groceries, restaurants, entertainment this week?
- Am I about to go over my monthly restaurant or shopping limit?
- How much have I spent overall other than my regular expenses?
- What store was that specific transaction for?
- With the new My Spending
Overview you can know…
- How many times did I go to my favorite restaurant last month?
- How much money came in and how much went out during the last month?
- What's my average monthly spending on things such as shopping and groceries?
And now your Online Banking Home page becomes your "home base" for seeing ALL your financial institution accounts - those with us AND accounts you have with other financial institutions including checking, savings, credit cards, etc. One place to see and access all your balances and most recent account transactions – now that's convenience!
We are constantly working to provide you with relevant tools to manage your life - we hope these enhancements allow you to live more and manage finances less!
Protect Your Money From Scams
During the holiday season, we tend to make a lot more purchases online for travel and gifts, so it’s especially important to be vigilant about protecting your money. Here are some of the most common scams to watch for:
Fake Websites and Apps. Scammers often create fake websites that are so similar to the sites of popular retailers, it easily tricks consumers into providing payment information. The scammers take your information and your money, but you never receive the products. Scammers have also developed fake apps that contain malware. When you download the app, the malware steals personal information from your device or locks it, holding it for ransom until you pay the scammers. Other types of fraudulent apps ask you to login using your social media or email accounts that could expose your personal information for the scammers to steal.
Be careful of apps or websites that ask for suspicious permissions, such as granting access to your contacts, text messages, stored passwords, or credit card information. Also, poor grammar or misspelled words in an apps’ description or on a website is a red flag that it is not legitimate.
Email Links. Avoid clicking on links in unsolicited emails or emails from unfamiliar sources. The links may lead to an illegitimate website attempting to get you to enter your credit card or other personal information. Some links may download malware (malicious software, such as computer viruses) to your computer when you click on them that can steal your banking information, including login identification, passwords, and credit or debit card numbers. These emails typically look very similar to ones sent by well-known retailers, banks, and other entities.
Be on the lookout for emails that have typos or other obvious mistakes. In addition, be skeptical of email attachments described as coupons, rebates, or payment forms – they could include malware. And avoid email offers that seem “too good to be true.” If an email promises popular items for free or a surprisingly low price, it is probably a scam.
Making Payments on Unsecure Sites. Before paying for a purchase online, make sure the website you’re on has “https” at the beginning of its URL with a lock symbol:
This means the site has a protected network connection. Websites with “http” at the beginning of the URL with no “s” are more vulnerable to attacks by scammers who steal credit card information by monitoring network traffic. Also be aware of pop-up windows that appear while you are on a website asking for your credit card information to receive coupons or to win free items. Legitimate companies do not ask for your personal information for those purposes.
Using Public Wi-Fi to Shop or Access Sensitive Information. Wireless connectivity, also known as Wi-Fi, allows your laptop, PC, or mobile device to connect to the internet without a physical wire connection. Many restaurants, hotels, libraries, and other places offer free public Wi-Fi, which is convenient when you’re on the go. However, these networks may not be secure (since they either do not require a password or provide the same generic password to all customers for access) and may expose your personal and banking information to scammers looking to steal names, social security numbers, and bank account numbers.
Avoid using public Wi-Fi to make purchases online, login to your financial accounts, or access other sites that have sensitive information about you. It’s also a good idea to stick with websites that have “https” encryption (discussed above) when in public places.
Package Delivery Confirmation Scams. This scam is especially popular during the holidays when people receive gifts through the mail that they may not be expecting.
The scammers call or email claiming to be from the U.S. Postal Service or a major shipping company and state that you have a package waiting for delivery. To ensure the package is meant for you, you are asked to provide personal information, which the scammers steal to use to open credit accounts in your name. In response to this scam, the U.S. Postal Service explained it does not call or email people and ask for personal information if there is a problem with a delivery. Visit U.S. Postal Service Inspection Crime Alert for more information.
Don’t let these scams dampen your holiday spirits. Instead, here are precautions you can take to protect your money while shopping online:
· In general, always use difficult-to-guess, unique passwords on every account.
· If you’re using shopping apps, focus only on official retailer apps found on the retailer’s website or a reputable app marketplace, which offer stronger security.
· Never provide your debit or credit card information unless you are on a secure site, showing “https” at the beginning of the URL and the lock symbol.
· Think about implementing two factor authentication on your accounts. Two factor authentication requires you to provide two pieces of evidence when logging into an account. It presents an extra layer of security to make it more difficult for someone who isn’t you to log into your account.
· Monitor credit card bills and bank statements as well as app and other online transactions for unauthorized purchases or withdrawals. Immediately contact your bank if you see anything suspicious. In addition, you may want to consider signing up for alert services. Many credit card issuers, banks, and mobile app providers offer services that notify you about certain account activities, such as recent logins from unrecognized devices.
State Bank is happy to offer several free account management services for holiday shopping including our Mobile App for Android and Apple devices and the CardValet app for real-time debit card monitoring. Value and Premium checking customers also wishing to take advantage of holiday savings can use the BaZing! Mobile app for local and regional discounts and deals with merchants.
State Bank of Missouri Welcomes Angie Miller, Promotes Daniel Strader
State Bank of Missouri is proud to announce the addition of Angie Miller as an Assistant Vice President and Loan Officer at its Grain Valley location. Angie has over 30 years experience in community banking. Daniel Strader also received a promotion to the position of Vice President. Daniel has been instrumental to the Bank in developing customer relationships through loans and customer convenience services like online and mobile banking.
Mark Heins, State Bank President stated, “We could not be more excited to add Miller to our team. Her advanced banking knowledge coupled with her passion for community involvement and outstanding customer service gives us great confidence in her ability to work with our customers in the Grain Valley area.” Miller is currently President of the Rotary Club in Lee’s Summit. She also contributes her time with the Oak Grove Chamber of Commerce is a member of the Grain Valley Partnership. She is available to assist customers with their loan needs at the Eagles Parkway location.“Daniel Strader is a great asset to the State Bank team. He is a solution-oriented leader for our organization and as a local Grain Valley resident brings great value to our management team in ideas to better serve the area” stated Heins. His promotion to Vice President will include broadened management responsibilities for both Grain Valley branch locations.
State Bank Introduces New Checking Accounts packed with Money-Saving and Personal Protection Benefits
State Bank is always looking for ways to add value to our relationships with you. With our new Premium Checking and Value Checking accounts, customers can shop local and save local with our shopping app named BaZing, available in the Apple® and Google Play stores. Plus personal protection benefits for your phone, when you travel, and for recovering from identity theft. Visit one of our State Bank locations today to learn more about Premium Checking and Value Checking today.
Manage Your Debit Card with CardValet®
State Bank is pleased to introduce
CardValet®, a mobile card management application that
helps reduce account fraud by allowing cardholders to monitor
accounts with their smartphone and control how, when and where
their debit card is used. CardValet was developed in partnership
with Fiserv and is available in the Apple® App Store
or Google® Play. Once CardValet is set up,
cardholders have the ability to “turn off” their card when not
in use, establish transaction spending limits and decline a
transaction when the amount exceeds a predefined threshold.
Real-time smartphone alerts can be customized based on the types
of information each cardholder would like to receive. For
example, a cardholder can set up an alert to be notified when a
card is used, when a transaction is approved and exceeds any of
the permitted use policies, or when a card transaction has been
attempted but has been declined based on the parameters
established. CardValet offers cardholders the capability of
linking additional accounts to better monitor dependent
spending. So, by using the GPS system in their smart phone,
geographic use restrictions can be established for college
students along with restrictions on merchant type and spending
CardValet is also ideal for small businesses. All transactions can be monitored or controlled for specific merchant categories, such as travel, restaurants or entertainment, and can be denied or reported for types of merchants deemed not business related.
More updates coming to Internet Banking on May 22nd
We are excited to announce Internet Banking will have a few more great enhancements on May 22nd. The same great funtionality you are familiar with will remain, we are simply enhancing the navigation and appearance to improve your ability to manage your accounts. Key changes include: update in terms used on our Action Menu Display and Action Drop Down Box, bigger display numbers for Balance Information Headings, bold details for Account Numbers and Nicknames for easy reference. We appreciate your patience as we introduce an improved Internet Banking experience for you.
State Bank to partner with Harland-Clarke for personal and business check printing
Beginning March 10, 2016, State Bank's check printing partner will change from Deluxe to Harland-Clarke. Please visit with a member of our customer service staff about your next check order so we can update your design preferences. Your new checks will arrive in a larger flat pack with a unique "CheckFolio" storage solution we are confident you will prefer. Thank you for your understanding and cooperation as we transition to this new partnership.
Important Information About Debit Card Breaches
State Bank continues to monitor merchant and retailer debit and credit card breaches closely. The security of our customers’ funds and data are of the utmost importance to us, and we take appropriate action to protect them. At this time, if we discover your debit card was involved in a incident, we will notify you immediately and reissue your card. We encourage you to review your transaction history and monitor your account(s) activity on a regular basis through your account statement, Internet Banking or Mobile Banking. Please notify the bank immediately of any unusual account activity so that we may investigate any fraud related transactions. After bank hours you can call 1-800-472-3272.
The Home Depot is offering free identity protection sevices, including credit monitoring, to any customer who used a payment card at a The Home Depot store in 2014, from April on. Customers who wish to take advantage of these services can learn more at www.homedepot.com or by calling 1-800-HOMEDEPOT (800-466-3337). Additional information concerning The Home Depot Breach can be found here.
Goodwill Industries International confirms malware attack at third-party vendors payment systems enabling criminals to access card data at some Goodwill locations. A full press announcement and affected locations can be found here.
Siganture Systems, Inc. a provider of
point-of-sale systems for restaurants including 216
Jimmy John's locations and 108 other restaurant
locations acts to block payment card security incident. More
information including a detailed list of affected restaurants
can be found here.
Siganture Systems, Inc. a provider of point-of-sale systems for restaurants including 216 Jimmy John's locations and 108 other restaurant locations acts to block payment card security incident. More information including a detailed list of affected restaurants can be found here.Jimmy John’s Reastaurants is also offering identity theft protection services for affected customers. Additional information on the Jimmy Johns breach can be found here.
The Safest Place For Your Money is Still in the Bank - FDIC increases insurance coverage from $100,000 to $250,000 per person per institution.
The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects against the loss of insured deposits if an FDIC-insured bank or savings association fails. FDIC deposit insurance is backed by the full faith and credit of the United States government. Since the FDIC was established, no depositor has ever lost a single penny of FDIC-insured funds.
FDIC insurance covers funds in deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit (CDs). FDIC insurance does not, however, cover other financial products and services that insured banks may offer, such as stocks, bonds, mutual fund shares, life insurance policies, annuities or municipal securities.
There is no need for depositors to apply for FDIC insurance or even to request it. Coverage is automatic.
To ensure funds are fully protected, depositors should understand their deposit insurance coverage limits. The FDIC provides separate insurance coverage for deposits held in different ownership categories such as single accounts, joint accounts, Individual Retirement Accounts (IRAs) and trust accounts.
Basic FDIC Deposit Insurance Coverage Limits*
|Single Accounts (owned by one person)||$250,000 per owner|
|Joint Accounts (two or more persons)||$250,000 per co-owner|
|IRAs and certain other retirement accounts||$250,000 per owner|
|Trust Accounts||$250,000 per owner per beneficiary subject to specific limitations and requirements|
* These deposit insurance coverage limits refer to the total of all deposits that an accountholder (or accountholders) has at each FDIC-insured bank. The listing above shows only the most common ownership categories that apply to individual and family deposits, and assumes that all FDIC requirements are met.
Chillicothe State Bank, State Bank of Missouri and The State Bank are all members of the Federal Deposit Insurance Corporation.